FREQUENTLY ASKED QUESTIONS

Where do you get your designs?

All designs are completely original. I not only design, but Virginia does all the graphic design for everything. We never copy anyone's art.

My ornament broke? How can it be repaired?

REPAIR INSTRUCTIONS: If pieces are mishandled, use a small amount of SUPER GLUE GEL ONLY. Dab on piece and attach holding for 10 seconds that is it. Do not use any other glue, especially hot glue.

What kind of pen do you use for personalization?

I no longer use pens. All of the ornaments are designed with graphics in mind. It is a much cleaner look. If you want to personalize your own, only use an Identipen. NEVER use a Sharpie - it will blead over time. 

My Dog ate my ornament help!

No need to worry! Polymer clay is non-toxic and will not harm your pet if they swallow any portion of it. Although it will be a bummer for the ornament!

Where are you located? Can I come to your house?

Unfortunately I have a home studio where I work most of the time. I strictly sell on line. Everything is available on my website and I ship everyday. If you are in a rush, I will see if we can expedite your order.

Do you have a show schedule?

I no longer do show and sell only on my website or Etsy

Do you wholesale?

I don't offer wholesale services.

Other questions?

COMMUNICATION: The fastest way to message me is bert@bertsclaycreations.com. I do not have a set hour of working, but be aware that I'm located in Phoenix, AZ, USA. I normally start responding to messages after 9 am Pacific Time. If you do not receive a response from me within 48 hours, please try reaching me again. I occasionally do not respond on the weekends. Any messages from now on, please try messaging me using the ORIGINAL message chain, especially emails. Please do not start a new email, otherwise, it's hard for me to refer back to previous details (and consumes my valuable time) and important details may be missed.

STATUS OF ORDER: Due to the large volume of messages and orders received daily, I will not be able to answer inquiries as to the status of your order as that will only delay my ability to process orders timely. So please be patient and know I have not forgotten your order, but I am busy editing and creating orders, etc. I am the only one sculpting during the entire process so please understand that it does take time and I do not enjoy rushing the process. If we have a date in mind, I honor that date and you will have your item in time.