FREQUENTLY ASKED QUESTIONS

Where do you get your designs?

Every piece is one of a kind! I handle all design work, and Virginia works her magic on the graphics. We never replicate others’ artwork—your creation is as unique as you are!

My ornament broke! How do I fix it?

Oops! No worries—repairs are easy. Apply SUPER GLUE GEL ONLY—a small dab, hold for 10 seconds, and you’re good to go! Avoid other adhesives, especially hot glue—it’s just not ornament-friendly.

Do you use pens for personalization?

No pens here! My ornaments now feature graphics only for a crisp, clean look. If you want to personalize yours, use an Identipen—NEVER a Sharpie (Sharpies can bleed over time).

My dog ate my ornament... help!

Polymer clay is non-toxic, so your pup will be fine! The ornament? Not so lucky.

Where are you located? Can I visit?

My home studio is where all the clay magic happens! While I don’t have a storefront, my creations are available online anytime! I ship orders daily, so your handmade treasures will be on their way soon! Need something ASAP? Let me know—I’ll do my best to accommodate!

Do you have a show schedule?

No more in-person shows—I now sell exclusively through my website and Etsy store!

Do you offer wholesale?

Each piece is lovingly handcrafted, making them more boutique than bulk, so I don’t offer wholesale services. Thanks for understanding—and for supporting my small but mighty clay adventure!

Other questions?

Communication: The best way to reach me is via email at bert@bertsclaycreations.com. While I don’t keep set hours, I usually start replying after 9 a.m. Pacific Time. If you don’t hear back within 48 hours, feel free to follow up—I might just be buried in clay! I typically don’t respond on weekends.

Keep the original email chain: To avoid any confusion, please reply within the same email thread for ongoing conversations—it helps me keep track of all details!

Order Status Updates: Due to the high volume of messages and orders, I can’t provide individual order updates—it slows down the creative process. But don’t worry, your order is in good hands! I’m working diligently on every single piece with care.

As the sole sculptor, I take pride in quality craftsmanship, which takes time. If we’ve set a specific delivery date, rest assured, I will meet it!

Thank you for your patience, excitement, and support—you make this journey so special!