FREQUENTLY ASKED QUESTIONS
Where do you get your designs?
All designs are unique. I am the designer, and Virginia handles all graphic design work. We never replicate others' artwork.
My ornament broke? How can it be repaired?
REPAIR INSTRUCTIONS: If items are mishandled, apply a small amount of SUPER GLUE GEL ONLY. Dab on item and hold in place for 10 seconds. Avoid using any other adhesive, particularly hot glue.
What kind of pen do you use for personalization?
Pens are no longer used. Ornaments are designed with graphics for a cleaner look. Personalize with Identipen, never Sharpie to prevent bleeding over time.
My Dog ate my ornament help!
Polymer clay is non-toxic and harmless if ingested by pets. The ornament may suffer, though.
Where are you located? Can I come to your house?
Welcome to my home studio—my little clay paradise where all the magic happens! While I don’t have a storefront to browse, my creations are all available online, ready and waiting to add charm to your day. I ship orders daily, so your handmade treasures will soon be on their way! If you need your order in a pinch, let me know, and I'll do my best to make it happen. Your excitement is my priority!
Do you have a show schedule?
I no longer do show and sell only on my website or Etsy
Do you wholesale?
While I’d love to spread my creations far and wide, I don’t offer wholesale services. Each piece is lovingly handcrafted, making them more boutique than bulk! Thank you for understanding—and for supporting my small but mighty clay adventure!
Other questions?
Communication: The quickest way to reach me is via email at bert@bertsclaycreations.com. While I don’t maintain set working hours, please note that I am based in Phoenix, AZ, USA. Typically, I begin responding to messages after 9 a.m. Pacific Time. If you do not receive a response within 48 hours, feel free to follow up. I may not respond to messages on weekends.
Moving forward, please use the original message chain for all communications, especially emails. Starting a new email thread can make it challenging to reference previous details, potentially leading to missed information and taking additional time to resolve.
Order Status Update: Due to the high volume of messages and orders I receive daily, I am unable to provide updates on the status of individual orders, as this can delay the overall order processing time. Rest assured, your order has not been forgotten—I am diligently working on editing and creating each piece.
As the sole sculptor handling every stage of the process, I take great care to ensure that each creation meets the highest standards. Please understand that quality craftsmanship takes time, and I prefer not to rush the process. If we have agreed upon a specific delivery date, I will honor it, and your item will arrive on time.
Thank you for your patience and understanding!