STORE NEWS 9/4/19 - The shop is currently taking a break. Orders can be placed but no shipments will be sent out prior to October 15th. Thank you for your understanding!

CUSTOM ORDER POLICIES AND GENERAL INFORMATION

GENERAL INFO FOR CUSTOM ORDERS:
We take custom submissions and quote from January and CLOSE on August 31st each year. You are welcome to fill out a custom submission to get a quote from JANUARY - AUGUST.
If you have placed a custom submission during that time, my assistant Virginia or myself will review your info and get back to you as soon as possible with a quote and approximate timeline, or for any additional questions we may have. Please be aware that we do our best to answer emails in a timely manner. Overall processing time of your order varies depending on time of year and current shop demand. Custom orders that are received April - August require a $10 deposit and can typically be processed within 2-4 weeks.
September 1st is my cut-off for ALL custom inquiries for the holiday season. Any inquiries received after this date will be flagged and responded to after the holidays. NO exceptions. I receive many orders annually and cannot make promises. Please plan ahead!  Once basic stock back-orders have been fulfilled at the beginning of the year, I begin processing all custom inquires. All orders are processed as first come first serve, if you are placing your inquiry in December, estimated completion is typically March-April.
  • SIZE: The size and weight of each custom sculpture varies. Smaller sculptures with 1-2 figures typically are around 5.5" x 4.5" (approx 1.5" deep). The more individuals/pets/additional details added, the larger the sculpture. 
  • TURN AROUND TIME: Varies throughout the year.
  • UPON COMPLETION: When your order has been fully processed, a photo of the completed ornament will be sent to you for review. After approval, you will receive a PayPal or Square invoice for the balance. Once we have received payment in full, we will ship right out. We do not ship before payment is received.
  • SHIPPING: All domestic packages are shipped via USPS, which includes tracking info. Cost for domestic shipping varies from $8.75 - $15.75 depending on region. We are so sorry, but we no longer offer international shipping!
All ornaments are handmade only by me, Bert, and take a considerable amount of time to not only conceptualize before making, but also to sculpt. You are ordering a one of a kind memento that will last for years to come. There is a lot behind the scenes; emails photographing, packaging, etc. that significantly increases the amount of time spent on each customer in order to get your order just right!