CUSTOM ORDER POLICIES AND GENERAL INFORMATION
GENERAL INFO FOR CUSTOM ORDERS:
We take custom submissions and quote from January and CLOSE on August 31st each year. You are welcome to fill out a custom submission to get a quote from JANUARY - AUGUST.
If you have placed a custom submission during that time, my assistant Virginia or myself will review your info and get back to you as soon as possible with a quote and approximate timeline, or for any additional questions we may have. Please be aware that we do our best to answer emails in a timely manner. Overall processing time of your order varies depending on time of year and current shop demand. Custom orders that are received April - August require a $10 deposit and can typically be processed within 2-4 weeks.
September 1st is my cut-off for ALL custom inquiries for the holiday season. Any inquiries received after this date will be flagged and responded to after the holidays. NO exceptions. I receive many orders annually and cannot make promises. Please plan ahead! Once basic stock back-orders have been fulfilled at the beginning of the year, I begin processing all custom inquires. All orders are processed as first come first serve, if you are placing your inquiry in December, estimated completion is typically March-April.
- SIZE: The size and weight of each custom sculpture varies. Smaller sculptures with 1-2 figures typically are around 5.5" x 4.5" (approx 1.5" deep). The more individuals/pets/additional details added, the larger the sculpture.
- TURN AROUND TIME: Varies throughout the year.
- UPON COMPLETION: When your order has been fully processed, a photo of the completed ornament will be sent to you for review. After approval, you will receive a PayPal or Square invoice for the balance. Once we have received payment in full, we will ship right out. We do not ship before payment is received.
- SHIPPING: All domestic packages are shipped via USPS, which includes tracking info. Cost for domestic shipping varies from $8.75 - $15.75 depending on region. We are so sorry, but we no longer offer international shipping!
All ornaments are handmade only by me, Bert, and take a considerable amount of time to not only conceptualize before making, but also to sculpt. You are ordering a one of a kind memento that will last for years to come. There is a lot behind the scenes; emails photographing, packaging, etc. that significantly increases the amount of time spent on each customer in order to get your order just right!